SHIPPING & REFUND POLICY

The seller will give the buyer an estimated delivery date for the goods, but no such estimated times or dates provided by us are guaranteed.

The seller will arrange for packing according to the method of delivery chosen by the buyer during the checkout process.

Should the buyer choose USPS as a method of shipping, responsibility for the purchased goods passes to the buyer at the time USPS takes possession of the good.

Should the buyer choose UPS or FEDEX as a method of shipping, the responsibility for the purchased goods passes to the buyer when the shipper records “DELIVERED” in their respective tracking information.

UPS does not provide delivery service to PO Boxes. If you are having an order shipped to a PO Box please select USPS, so that the package is not delayed and/or returned.

The buyer must check the goods immediately upon delivery and contact the seller if there are any problems with the goods. The buyer must notify the seller within 24 hours of delivery to ensure prompt attention as completed orders are filed away daily.

In the case that the goods have been damaged in transit, the buyer must keep all packaging, as this may be required when making a claim.

The seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the goods when such delay is due to causes beyond the reasonable control of the seller, including without limitation, supplier delay, force majeure, act of God, labor unrest, or fire. In any such event, the delivery date will be deemed extended for a period equal to the delay.

CANCELLATION, RETURN & EXCHANGE

The seller’s chief objective is to ensure the buyer is fully satisfied with their purchase. If, for any reason, the buyer is not satisfied with the goods purchased from our website, the buyer has a right to return the product (within 7 working days from the date that product is received) for an exchange or a store credit that could be used for future purchases. No refunds will be issued. The buyer need not give any reason. The notice of exchange or return has to be made in writing; an email will suffice: support@cannary.com. In the event of a return or exchange, we require that you return the goods to us at your own cost. 

In order to help with the return of your order you must obtain a Merchandise Return number (MR) by emailing support@cannary.com within the cancellation period.

Our return address is detailed on your original invoice. Failure to obtain an MR does not affect your legal, consumer rights.

The buyer must take reasonable care of all goods in their possession and return them to us, with their original packaging, within 7 days from the date the MR number was issued.

In order to qualify for exchange/store credit, the goods or packaging may not have been used or damaged, and the goods must be returned in their original packaging, and accompanied by all items comprising the product.